Last updated: 30/04/2019

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://cooldog.uk website (the “Service”) operated by cooldog.uk (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of cooldog.uk and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by cooldog.uk.

cooldog.uk has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that cooldog.uk shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Shipping

cooldog.uk aims to ship all items within 24 hours of order – however please refer to the individual product listing for an indication of expected delivery time. Please note that we do not work Saturdays, Sundays of Bank Holidays. Merchandise is sent by either Royal Mail, Royal Mail Special Delivery (where requested and paid for), Recorded or by Parcel Force depending on the size and value of the goods.
Postage & Packing: UK £3.95; Bulky parcels UK: £14.95.
Rest of the World: £14.95 (where applicable).

If your postage exceeds this amount we will call you before dispatch to confirm the price. Special rates may apply for bulky items and will be indicated against the product. If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence or by customer providing incorrect shipping information the customer will be contacted by phone and payment will be required to re-send the item.

Out of Stock Items
cooldog.uk, will, upon receipt of your order contact you to advise if an item is out of stock and keep you updated as to the expected shipping time. We automatically ship all out of stock items once they become available. In the unlikely event that an item is permanently unavailable cooldog.uk will offer a full refund or a credit note to the value of the goods.

Returns Policy

cooldog.uk endeavours to ensure that all products are free from damage and defects. If however an item is damaged or faulty we will offer a replacement or credit note to the full value of the merchandise.

Returns for Exchange (different sizes etc) must be received within 28 days and it is your responsibility to manage this if an exchange item is required. There will be a small charge of £3.50 to cover postage and handling.

ALL RETURNS AND EXCHANGES MUST BE RETURNED DE-HAIRED AND IN THE ORIGINAL PACKAGING.  A CHARGE MAY BE ENFORCED IF THIS INFORMATION IS NOT ADHERED TO.

If the product you have ordered is not the correct size for your pet please complete a returns form on our website,  and we will credit your account  with the value of the products returned. We are unable to refund postage costs. If you have any queries about the size please contact us first.

In order to initiate a return please complete a returns form with your Order number and item details to inform us of any damages, faults or shortages within 7 days of the delivery date.

Please note cooldog.uk cannot accept returns of personalised items that are the wrong size/ colour or suitability.

Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered).   In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

We are unable to accept refunds or product exchanges for any Christmas items after 25th December. We offer a size exchange to help get the correct size for your pet.

Contact Us

If you have any questions about these Terms, please contact us.